Frequently asked questions
Bidding, types of bidding or purchases.
Are there different types of bids or puchases?
Yes, in our system we have the following categories:
1. Auction, The highest bidder when the auction ends wins the item.
2. Buyout, For a fixed price you can have the product.
3. Purchase request, Normally from stores, at a fixed price you buy a product, it is subject to availability of the seller, It takes time to add it into your account.
4. Purchase from other stores, is possible you just need to send us the link and we will add it into your account.
Bidding
How much I need to add to place a bid?
Normally we block product price, plus JPY 1,000
Example: A client wants to bid JPY 19,000 for an item, then in order to bid he needs to add JPY 20,000 to make a successful bid or purchase.
JPY 500 we destinate to domestic transport of the product to our warehouse.
The other JPY is our fee.
What happens if the domestic transport is higher than JPY 500?
If domestic transport is higher than the blocked JPY 500, we will invoice you for the rest of the amount, if it is less, we will refund it to your account.
Do you charge me the full amount I bid for?
No, only the winning amount.
Example: A client wanted to bid JPY 30,000 on an item, it was won for JPY 15,000
We only charged customer JPY 15,000, sinceit was the highest bid amount.
How long does it take to arrive to your office after I win?
Normally it takes 2-3 days to get to us. Some other products are coming late to us, it can be to different reasons, one of them is seller dispatched the merchandise late, other is that
What happens if I get outbid?
You will get a notification by email saying you got outbid.
Bidding cancel
Can a seller cancel a bid, after I won it?
Extremely rare that happens, but yes, the seller can cancel the bid at anytime, even after we have won it. It normally does not happen, but is a possibility. Normally when sellers placed the initial price on very low levels, and they do not agree with the amount they got with the amount they got.
Can I cancel a bid?
No, cancellation of a bid is not possible, please be careful when bidding, all purchases are final.
Shipping
How do you ship the items?
The standard method of shipping is EMS managed by Japan post.
For oversized items we ship by FEDEX or UPS.
Are there any items that can not be shipped.
Yes, they are
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